Friday, March 13, 2009

The more restaurant reviews I write, the more of a strange phenomenon emerges from the fog.

As much as I've always believed and defended my position that food quality is way, way more important than ambience, service, plate decoration, the art on the wall, or whatever else some people judge restaurants on, I find myself sometimes being pulled subconsciously towards giving some restaurant with worse food better reviews that it deserves simply for the food alone, and vice versa. "I just like it better for some reason!" I'll think to myself, and then I'll have to consciously throw that thought away to try and be fair.

Then I wonder if that's the atmosphere (wall hangings, service, you get the picture) creeping in and trying to influence me under the radar without getting judged by my snobby, food-obsessed, conscious mind!

Because consciously, I will go (and have gone) back to restaurants that are gaudy and ugly with uncomfortable stools and loud patrons and just plain mean waitresses who make fun of my clothes with other waitresses behind my back, if the food is fantastic. I wouldn't want to admit doing it the other way around... going back to a place with so-so food just because there's intricate art on all the walls or the waitress and I squealed together about some shared experience or the seats were all lush, plush love seats.

But then how to explain my urge to return to somewhere like the Dushanbe Teahouse, which has consistently proved its food to be so-so at best and awful at worst? Is it just because I like the pillowy corner booths and the rush of the creek alongside the tables outdoors and the fact that 40 Tajik artists painstakingly handcrafted it in Tajikistan and as a result it looks like this? How so shallow and easily fooled, foodie brain? No matter how many times I look at my review and think 'No! This place sucks, remember?' there's a creeping desire in me that hisses, evilly, 'It can't be that bad... it's so beautiful and everyone in Boulder loves it. Look at its menu. Everything is so ethnic! You love the Teahouse. You love it. There is something wrong with you for giving it a negative review. Go on. Give it just one more try....'

Or how to explain my returning 3 times to Marie's, a mediocre greasy spoon (and what good is a greasy spoon that's mediocre??) whose waitresses gave me the sass that I so dearly missed from Chicago? Did I just think, 'ooh, that's right, Marie's waitresses, bathe me in your sweet disdain! I love it when you imply that I'm stupid! Serve me whatever crappy food you wish!' and promptly forget that the food isn't worth it?

These examples are easy enough to deconstruct, but there are little niggling feelings that tug at me when I'm trying to sort out how many stars a restaurant deserves that I can't as easily desconstruct. I sit down at a restaurant some place and just immediately for no reason think, 'This place is going to blow, I can tell!' and even if it turns out not to, I just don't want to give it a good rating. There's something trying to stop me!

I try my hardest to ignore this feeling and be fair to the poor restaurant, and I think that I usually succeed. It's just obnoxious that I can't put my finger on what it is that's trying to influence me. Something subtle about the smell? That it reminds me on some level of someplace I had an anxiety attack in when I was in high school? Did I just happen to feel sick that day? Was I mad at my boyfriend?

It makes me question the validity of all the reviews I read, not just my own. As Ryan pointed out in the comments on my last entry, my reviews roughly follow a bell curve. I didn't do it on purpose. That's just how I feel about most places - most places are average. More are a little bit to one side or another. And only a few are exceptional, whether exceptionally good or exceptionally puke-inducing.

I am the only Yelp reviewer I've come across, though, whose reviews fall like that. Most everyone else has tons of 5 and 4 star reviews and they fall off as the stars get lower. Is this just because I tend sort of towards melancholy and judgment, and the rest of these people are happy-go-lucky and tends towards enjoyment and fun? Or is it because I see a three star review as a place worth going back to and they see it as a horrible, unforgivable smite upon some hardworking small business? Or is it, perhaps, because they take into account the decoration, the service, the ambience, and notice all these small pleasures I'd never think to find because I'm too busy staring with a critical eye at my plate?

4 comments:

Anonymous said...

Since I don't know you, and only know of you what you allow out, my perspective of you is skewed and biased. I still think it is rather accurate, but people that know you would be better judges of that than me. A couple of points:

1. I don't think that you can separate the atmosphere from the food, unless you have had the food delivered/take-out. Even then a bad delivery will color your judgment.

Furthermore, you seem to admit (at least some of) your biases in your reviews. I prefer disclosure with potentially affected reviews to accurate reviews with no description or backing information. At least with the former I can attempt to make my own calculation without having to try every place first, which I thought was one of the purposes of such a review site.

2. As much as I am a fan of second chances (or at least the idea of them), gut feelings seem pretty important. It's a balance; sometimes one side wins, other times the other.

3. I think the bell curve of your reviews speaks either to accuracy of review or your adherence to statistical fascism. I assume the former, feel free to disabuse me of nonsensical thinking if needed.

4. One of the points I was attempting to make in my comments in reply to your previous entry, was that one of the reasons that I liked your reviews was that they seemed like actual reviews.

Most people (esp. on the internet) it seems only review places when they have 5-star or 1-star experiences, a claim you support with your informal perusal of others' reviews. And as helpful as those can be, extreme reviews are often just that, extreme. I'm wary of outliers. They aren't necessarily untrue, but I'm skeptical of them.

Plus, and this is a significant bias of mine, I think that a majority of society over-hypes (both positively and negatively) just about everything. (A claim I find difficult to make without resorting to hyperbole myself.)

The whole grade-inflating thing whereby average = B and good = A so that anything exceptional receives no due praise (why be great if it is only as good as good?) applies here as well.

5. Lastly, I've grown weary of people proclaiming things the best thing ever, constantly. It goes along with the last point but I feel the need to single it out. It sets up unattainable expectations, it creates unnecessary hype over average-but-somewhat-new products (hello stock market), and for anyone actually listening it should be an immediate red flag that the person is either misleading or lying, or caught up in regurgitating opinions of their friends, or stupid, or some combination.

So allow me to recap: your reviews seem honest, are funny, and seem accurate; don't obsess as you seem to do well without resorting to that; don't listen to me.

the end

radialRelish said...

I agree with almost everything you said on my blog. The only thing that is still bothering me is that while we need ape-human hybrid skeletons to know of their existence, we don't need the same for apes because they are still around. The evolutionary links between ape and human must have been successful species otherwise they wouldn't have been around long enough to evolve. But if they were so successful, why are they all extinct? And if they really weren't that successful, why aren't apes extinct? It is not logical that apes, as species prior on the evolutionary chain, would be more successful than their subsequent evolutionary descendants.

Of course I'd be the last one to argue that logic has anything to do with anything, but it is strange that humans are the product of several failed species. And you'd think that at least one of those species would have been better equipped to survive than its ape-parent. Because if apes were already so perfect, why would they have been compelled to evolve in the first place anyway?

radialRelish said...

Why would you go to the hospital in Lafayette? And come on, polite nurses, no wait time and only 3 stars?! Hell, I'd give a hospital 5 stars just for no wait time.

radialRelish said...

Another comment: You complain a lot about pickly taste, but as I recall you once had a problem with bananas tasting like chocolate (or vice versa. By the way: did that ever get better?), I only mention it because perhaps it was another ingredient...

PS Ten ten sucks balls

PPS I understand the feeling (except the whole "I secretly want to by LUSH products" part), but 3 whole stars? Ugh.

PPPS Reading these reviews is addictive. It makes me want to become a reviewer myself!